Conflict Resolution

“Lisa took a tough and sensitive topic and put the audience at ease. The program is outstanding. Great job.”
-Ann Noctor Director, Human Resources
Severn Trent International

Conflict Resolution

Learn hands-on-techniques and practical strategies to effectively resolve conflict and turn daily challenges into opportunities for positive change. The skills learned are universal and applicable to all levels of human interaction.

The Way Of The Peaceful Warrior

The insights gained include:

  • Learn how to utilize conflict to your advantage to move from gridlock and 
    mishandled anger to productive results and proactive relationships.
  • Understand the five conflict resolution alternatives available.
  • Learn how to manage misunderstandings and interact with different 
    viewpoints, varied personal styles, and other forms of conflict that occur when interacting with others.
  • Develop skills to diffuse anger and prevent destructive behaviours.
  • Understand the three phases involved in Conflict Resolution.
  • Test proven techniques to reduce the tension anxiety and fear that 
    accompany conflict.
  • Practice effective communication skills.